Shopping at Asel Bazar is simple. Follow these six steps:

1. Choose your products: Browse our collections and select the items you like.
2. Check your size: Review the size guide and your measurements before adding products to your cart.
3. Place your order: Complete checkout with your name, WhatsApp number, and delivery address.
4. Confirm on WhatsApp: When we message you, review your order details and confirm your purchase.
5. Receive and inspect: When your order arrives, pay the delivery fee and inspect your products.
6. Pay and enjoy: Accept the products you're satisfied with and complete your payment.

You can complete the entire shopping process from your phone or computer.

Yes. We use WhatsApp to confirm orders and coordinate deliveries.

Please provide an active WhatsApp number during checkout and make sure you can receive messages on it.

Your order will be processed for delivery after you confirm it through WhatsApp.

WhatsApp confirmation allows us to verify your selected products, sizes, quantities, and delivery information before preparing your order.

It also gives you an opportunity to correct any mistakes before delivery is arranged.

Please review our confirmation message carefully and respond to confirm your purchase.

After checkout, our team will contact you through WhatsApp to confirm your order.

Once you confirm your purchase, we will prepare it for delivery. Our delivery representative will contact you to arrange delivery to your specified location.

You can inspect your products when they arrive before deciding whether to accept and pay for them.

If you need to change a product, size, quantity, or delivery address, contact us through WhatsApp as soon as possible.

Please provide your order details and explain the changes you would like to make.

Our team will review your request and let you know whether the changes can be accommodated before delivery.

Yes. You may cancel your order at least one day before its scheduled delivery date.

To request a cancellation, contact our customer support team through WhatsApp and provide your order details.

If your order is already scheduled for delivery, please contact us as soon as possible to discuss the available options.

Yes. Asel Bazar is committed to selling 100% authentic branded products—not counterfeits.

We carefully select our merchandise from trusted sources because we believe customers deserve to receive the genuine products they order and pay for.

If you have questions about a product's authenticity, please contact our customer support team.

You can also learn more about our authenticity commitment on our Our Promise page.

We encourage customers to review product information carefully and inspect their purchases upon delivery.

You can examine the product's appearance, labels, materials, stitching, finishing, and other relevant details before deciding whether to accept it.

However, appearance alone cannot conclusively establish authenticity. If you have questions about a particular product, contact us for additional information.

We are committed to providing genuine branded products and addressing customers' authenticity concerns.

We recommend checking the size guide before ordering clothing or footwear.

Compare the measurements provided in the size guide with your own measurements rather than relying entirely on labels such as Small, Medium, or Large.

Sizes can vary between brands, product types, and styles. For example, a Medium shirt from one brand may fit differently from a Medium shirt from another.

If you're unsure which size to choose, contact our customer support team before placing your order.

You can find the relevant size guide on the product page or through the sizing information provided on our website.

Check the guide carefully before selecting your size.

If you cannot find the information you need, contact us through WhatsApp for assistance.

We aim to provide clear product photographs and accurate descriptions so you can understand what you're purchasing.

However, product colors may appear slightly different depending on lighting, photography, and your device's display settings.

Please review the product's description, color, size, and other details before ordering.

You can also inspect your products when they arrive before deciding whether to accept them.

Our product pages display available purchasing options, including sizes and colors where applicable.

If you cannot find your preferred size or would like to confirm availability before ordering, contact us through WhatsApp.

Product availability may change as customers place orders, so we recommend confirming your purchase promptly after checkout.

We currently provide delivery throughout Kabul city, Afghanistan.

If you're unsure whether your location is within our delivery area, contact our customer support team through WhatsApp before placing your order.

We do not currently offer delivery to other cities or provinces.

Our delivery charge is 100 AFN per order, regardless of the number of products purchased.

For example, whether you order one product or several products in the same order, the delivery charge remains 100 AFN.

The delivery fee must be paid before inspecting your products and is non-refundable, even if you decide not to accept your order.

We aim to deliver your order within 3 working days after WhatsApp order confirmation.

Our delivery representative will contact you to arrange delivery to your specified location.

Delivery may occasionally be affected by public holidays, weather conditions, or other unexpected circumstances. If a significant delay occurs, we will work to keep you informed.

Our working days are Saturday through Thursday.

Fridays and public holidays, including Eid, are not counted as working days when calculating delivery times.

For example, if an order is confirmed before a public holiday, the delivery timeframe will account for the non-working days.

Yes. Our delivery representative will contact you to arrange delivery to your specified location.

Please ensure that your phone number is correct and accessible so we can coordinate your delivery.

If you need to update your delivery address or contact information, please notify us through WhatsApp as soon as possible.

Yes. You can contact our customer support team through WhatsApp to request an update on your order.

Please provide your order number or the contact information used during checkout so we can identify your purchase.

Our team will assist you with the available information about your order and delivery.

Asel Bazar currently accepts cash on delivery.

You do not need a credit card, bank account, or online payment service to complete a standard purchase.

When your order arrives, you pay the delivery fee, inspect your products, and then pay in cash for the products you accept.

No. You do not need to pay for your products when placing an order.

You pay for your products after they arrive and you have inspected and accepted them.

However, the 100 AFN delivery charge must be paid before inspection.

Yes. We understand that customers may want to examine clothing and footwear before deciding whether to keep them.

When your order arrives, you can inspect the products while our delivery representative is present.

Please check the size, color, appearance, condition, and other relevant details before making your decision.

If you're satisfied, accept the products and complete your payment.

If you're not satisfied, return the unwanted products to our delivery representative during the delivery visit without paying for those products.

You can reject products that do not meet your expectations during the delivery visit.

Simply return the unwanted products to our delivery representative before accepting them.

You will not have to pay for the products you reject.

Please note: The 100 AFN delivery fee remains payable and is non-refundable, even if you decide not to accept your order.

Under our standard store policy, we do not accept returns or exchanges after a customer has inspected, accepted, and paid for a product.

We therefore encourage you to check your products carefully during delivery.

You can review the complete conditions in our Return and Refund Policy.

This describes our standard store policy and does not limit any rights that cannot lawfully be excluded.

You may hold clothing against your body to check the size, but trying on clothing is not permitted, especially underwear and other intimate apparel.

You may try on footwear, provided it remains clean, undamaged, and in its original condition.

Any method of trying on a product that could leave marks, cause damage, or make it appear used is not permitted. All products must remain in their original, unused condition during inspection.

Genuine products are manufactured by or for the original brand according to its design and production requirements.

Counterfeit products are unauthorized imitations. Although they may resemble genuine products, their materials, manufacturing processes, and quality control are not established by the original brand.

At Asel Bazar, we believe customers deserve to receive the genuine branded products they pay for.

Visit our Why Choose Genuine? comparison on the homepage to learn more about the differences.

Our Price Assurance commitment is designed to help customers shop for authentic branded fashion at competitive prices.

If you find the same genuine product advertised at a lower price elsewhere, contact us with the product details and a link or screenshot showing the advertised price.

We will review the offer and compare the products, including their brand, model, size, and condition.

If the offer qualifies for price matching, we will match the verified lower price.

Counterfeit products are not eligible for comparison with genuine products.

Asel Bazar may offer discounts, promotional codes, or special offers on selected products.

When an offer is available, its applicable conditions will be communicated through our website or promotional materials.

You can also subscribe to our newsletter to receive updates about new arrivals, products, and available offers.

You can contact us through WhatsApp, telephone, email, or our online contact form.

WhatsApp: Use the WhatsApp chat button on our website or send us a message on WhatsApp. Our WhatsApp account number is 074 777 7447.

Phone: 074 777 7447

Email: info@aselbazar.com

You can also visit our Contact Us page to send an inquiry directly.

Our WhatsApp support is available 24 hours a day, 7 days a week, providing assistance with common questions.

If your inquiry requires personal assistance from our team, we will respond when a customer service representative is available.

Our regular business hours are Saturday through Thursday, from 8:00 AM to 8:00 PM, Afghanistan Time.

We collect and use personal information to operate our website, process orders, arrange deliveries, provide customer support, and carry out other activities described in our Privacy Policy.

Our website also uses Shopify, analytics services, advertising technologies, and other service providers that may process information about your interactions with our store.

You can learn more about the information we collect, how it is used, and your available privacy choices by reading our Privacy Policy.